Shipping policy

Cancellation Policy:

May be cancelled only up until Merchandise is loaded on the truck for delivery. Once merchandise is loaded, the order cannot be cancelled and will be treated as a return. Refunds may take up to 10 business days to process.

Shipping Locations

1. Shipping is only valid for shipping addresses in the 48 contiguous states (and Washington DC). The non-contiguous states and territories are as follows: Alaska (AK), American Samoa (AS), Federated States of Micronesia (FM), Guam (GU), Hawaii (HI), Marshall Islands (MH), Northern Mariana Islands (MP), Palau (PW), Puerto Rico (PR), US Virgin Islands (VI), Armed Forces Americas (AA), Armed Forces Europe (AE), and Armed Forces Pacific (AP).
2. We do not deliver to FPO, APO, and PO Box addresses.

Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

Sunsitt Signature orders may ship through a number of different delivery methods including Curbside Delivery, and Standard Ground Parcel Shipping.
Delivery options available will vary based on your location, as well as products ordered and will be displayed at checkout and on your order confirmation email.

  • During Your Delivery:

Our carriers will do their best to provide you with a pre-call on their way to your delivery appointment.

Inspect product and/or boxes for visible signs of damage. If present, please sign delivery receipt as "received as damaged".

  • After Your Delivery:

Please ensure all boxes are fully unpacked as we will consolidate or reuse boxes when able in an effort to reduce unnecessary waste.

If any items are found to be damaged or missing, please reach out to the Sunsitt signature Customer Experience Team at service@sunsitt.com with photos and your order information. We allow for up to 48 hours from the date of delivery to report any damage visible on your furniture.

Enjoy your new furniture!


Flat-Rate Shipping Rate for all Furniture Orders

  • Curbside Delivery

All eligible furniture orders will be charged a flat shipping rate of $200 for each Curbside Delivery.

Curbside delivery means that the shipper will bring the package to your address, pull the truck up to the front of your house, load the package(s) onto the lift gate on the back of the truck, lower the lift, and push the package(s) onto the sidewalk in front of your house. This would not include bringing the pallet up to, into, or around the back of the residence. If your home is not accessible by a semi-trailer or you need to discuss alternative delivery options, please notify the Customer Experience Team by replying to your receipt or by emailing service@sunsitt.com.

Sunsitt Signature will prep your order in our warehouses in CA, GA and will send you tracking information via email when it ships from our warehouses. When the local company receives your furniture they will contact you to schedule a delivery time that will take place in a 4-hour delivery window. If unable to get in contact with you, the carrier may attempt to deliver the product without an appointment.

Light Assembly – Some of our furniture does require light assembly. Please contact us if you have any product-specific assembly questions.


  • Standard Ground Parcel Shipping

Standard Ground Parcel Delivery is $50 per item.

Standard ground parcel deliveries, do not require a signature. These products will be left at your nearest entry point by the delivery driver. Estimated delivery date and tracking information will be provided via email shortly after your order ships.
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Shipping & Delivery Estimates

  • Total Delivery Time = Handling Time + Shipping Time
  • If your order contains multiple boxes, they will be shipped seperatly.
  • Standard Ground Parcel Shipping orders typically take 2-3 business days to process and in-stock items will usually be delivered 3-5 business days from the date that they ship (depending on origin and destination).
  • In stock items shipping via Curbside Delivery usually take a bit longer to process than regular ground shipments. Because freight carriers may have to coordinate with many manufacturers to fill their trucks, it may be 7-10 business days before your order is picked up at the warehouse and another 7-10 business days to deliver it to you. Freight carriers will contact you a few days in advance to schedule a delivery date and time frame.

Orders Tracking

You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For exact locations of your shipment, please track your items on the carrier's official website.

If you have ordered multiple items with different delivery destinations, you may receive separate order shipments.

Item damaged in transit

Sunsitt Signature takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the Sunsitt Signature shipping facility to homes or businesses. If the item is damaged in transit, please contact service@sunsitt.com to apply for a replacement, a refund or a return within 2 business days after receiving your package. Note any visible damages (scrapes, dents, etc.), take the digital photographs and provide Sunsitt Signature with proof of the damage in detail as this will assist us in processing your order. For more information, please check our return policy.


Note

  • 1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
  • 2. We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.

Tax Policy:

Our online store follows a tax policy that exempts customers from paying sales tax.
Please note that tax regulations are subject to change. We recommend consulting with a tax professional or referring to the latest tax guidelines for the most current information.
For any inquiries or assistance regarding taxes, please contact our customer support team.