FAQs

Our products might be delivered in several boxes. As a result, they will at different times. Please be patient until all the boxes arrive. If one of the boxes is missing after the delivery is completed, please contact us immediately at service@sunsitt.com   and we will work with you to resolve the situation. 

If damage is present after delivery, please contact service@sunsitt.com immediately. We will work with you to resolve the situation. We allow up to 2 business days from the date of delivery to report any visible damage on your furniture. Photo evidence is extremely helpful in expediting the resolution process. Also be sure to keep all packaging until you confirm there will be no need for return or exchange.

You can initiate a return up to 30 days from the date of delivery. If you don’t love your Sunsitt furniture, call us within 30 days of receiving your order. We will gladly accept your return as long as it’s in new condition. We can not accept furniture returns that are not in new condition.

For more details, please check our return policy

We offer a 30-day return policy on all our orders.

Yes. We have a limited warranty on the following:

Teak sofas and chairs 

• Frame

Warranty period: 5 years from date of purchase.

Covers broken frames, loose joints, cracking and splintering of material and other defects in workmanship and materials that cause the product to be unsound structurally or mechanically, or that substantially alter the appearance of the piece.

• Cushion

Warranty period: 5 years from date of purchase.

Covers seam slippage, buttons, and zipper closures and excessive fading, color change or strength loss and other defects in workmanship and materials that substantially alter the appearance or structural integrity of the item.

• Rope

Warranty period: 3 years from date of purchase.

Covers broken ropes, seriously cracking and splintering of material and other defects in workmanship and materials that cause the product to be unsound structurally or mechanically, or that substantially alter the appearance of the piece.

Note: 

• Teak will form cracks during the natural weathering process. Teak will weather to a silvery gray patina over time, if left untreated. This natural mellowing will not affect the quality or performance of your furniture, and is not considered a quality defect. Only cracks that affect the structural integrity of the item for normal use will be covered by this limited warranty. 
• Cushion cores used in seat cushions, back pillows and padding will soften and conform to the shape of the user as a result of normal use. This is not considered a manufacturing defect. Sunsitt will only cover sofa and chair cushions against abnormal loss of foam resiliency if it determines that such loss is not caused by normal use.

Not covered by limited warranty:

• Minor cosmetic cracks
• Minor variations in color or texture of finishes
• Flaking, chipping, bubbling or other cosmetic defects to the paint on the frame that cannot be seen when the sofa is placed in its normal orientation
• Tears, shrinkage or pilling of cushions or other fabric
• Normal flattening or compression of cushions
• Minor variations in color or texture of fabric
• Man-made damage in the home 

Note: Our manufacturer’s warranty covers faults in materials and workmanship. We understand that accidents happen, and while instances of damage in the home are not covered under our warranty, we’re always happy to provide cleaning, care and repair advice when possible.

All refunds will be credited back to the original form of payment, whether a credit card or Affirm financing, once our warehouse receives your items.

All full or partial returns are subject to a restocking and return shipping fee of 20% of the product's value. Our team will work with you to coordinate all of the pickup and shipping details. Furniture must be repackaged in the way it arrived at the time of delivery to ship back to Sunsitt Signature.
*If your item is damaged or defective, we will be responsible for all return costs. If the item(s) sent was incorrect or defective, please get in touch withservice@sunsitt.com immediately.

For more details, please check our return policy

Any order including pre-orders can be canceled via an official request from you through written email communication with our customer service team at service@sunsitt.com. In the case that no shipping processes have begun, the order may be refunded in full.